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Noticeboard

You can now book appointments, order medication and access some elements of your medical record through SystmOnline, if you have registered at Reception for this service.  


Please go to Quick Links and choose Online Services - on the right hand side of the screen, to find out more about this service.  


If you now have a user name and password, click on 'SystmOnline' at the bottom left of the screen.

Freedom of Information

Information available from the Lansdowne Surgery (providing medical services under contract to the NHS ) under the Freedom of Information Act model publication scheme

 

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.

 

Information to be published

How the information can be obtained

Cost

Class1 - Who we are and what we do (Organisational information, structures, locations and contacts)

 

 

Practice Website

Practice Leaflet

CCG Website

 

 

Nil

Doctors in the practice: Number of, Female/Male, Qualifications

Contact details for the practice: Main and Branch Surgeries

Opening hours: Including Extended Hours

Other staffing details: Other Healthcare Professionals i.e. PM, Nurses, Community Nurses

Class 2 – What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)

Hard Copy

 

Maximum

      £50

Total cost to the CCG of our contracted services.

·  Total NHS Income

·  Total Expenditure

 

Hard Copy

 

Nil

Audit of NHS income

·    Internal & External Financial Systems/Procedures

 

Hard Copy

Nil

Class 3 – What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews)

·    Aligned to the CCG priorities based on population needs

·    Measured performance via QOF and other internal audit

 

Hard Copy of CCG

Annual Plan

CCG Website

 

Nil

Plans for the development and provision of NHS services

Via national direction i.e. DOH or local direction from the CCG

 

Hard Copy of CCG Annual Plan

CCG Website

 

Nil

Class 4 – How we make decisions (Decision making processes and records of decisions)

·        Via Practice Business Meetings, Staff meetings

Hard copy

Nil

Records of decisions made in the practice affecting the provision of NHS services

·        We have records of such but will NOT publish due to confidentiality and  commercial sensitivities

 

 

 

 

 

Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities)

 

 

Policies and procedures about the employment of staff

·        Recruitment procedures, Contracts of Employment, Induction programme

Hard Copy

Nil

Internal instructions to staff and policies relating to the delivery of services

·          Contained within Staff Handbook

Hard Copy

Nil

Equality and diversity policy

·          Contained within Staff Handbook

Hard Copy

Nil

Health and safety policy

·        Contained within Staff Handbook

Hard Copy

Nil

Complaints procedures

·        NHS Complaints Procedure – updated to reflect requests for information and operation of the FOI Publication Scheme

Hard Copy

Practice website

Nil

Records management policies (records retention, destruction and archive)

·        Contained within Practice Procedures File

Hard Copy

Nil

Data protection policies

·        Contained within Practice Procedures File

Hard Copy

Nil

Policies and procedures for handling requests for information

·        Contained within Practice Procedures File

Hard Copy

Nil

Patients’ charter

Hard Copy

Practice Leaflet

Practice Website

 

Nil

Class 6 – Lists and Registers ( Any publicly available register or list)

None Held

 

Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public)

Practice Leaflet

Practice Website

Hard Copy

 

Nil

The services provided under contract to the NHS

Those contained within the General Medical Services/Personal Medical Services

Hard Copy

Website

Practice Leaflet

 

Nil

Charges for any of these services

No charge for NHS services

Nil

Information leaflets

·      Available in the practice in waiting/public areas

Hard Copy

Nil

Out of hours arrangements

Provided by:    Wiltshire Medical Services   

Practice leaflet

Hard Copy

Practice Website

Nil

 

 

 



 
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