Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities) | | |
Policies and procedures about the employment of staff · Recruitment procedures, Contracts of Employment, Induction programme | Hard Copy | Nil |
Internal instructions to staff and policies relating to the delivery of services · Contained within Staff Handbook | Hard Copy | Nil |
Equality and diversity policy · Contained within Staff Handbook | Hard Copy | Nil |
Health and safety policy · Contained within Staff Handbook | Hard Copy | Nil |
Complaints procedures · NHS Complaints Procedure – updated to reflect requests for information and operation of the FOI Publication Scheme | Hard Copy Practice website | Nil |
Records management policies (records retention, destruction and archive) · Contained within Practice Procedures File | Hard Copy | Nil |
Data protection policies · Contained within Practice Procedures File | Hard Copy | Nil |
Policies and procedures for handling requests for information · Contained within Practice Procedures File | Hard Copy | Nil |
Patients’ charter | Hard Copy Practice Leaflet Practice Website | Nil |
Class 6 – Lists and Registers (Any publicly available register or list) | None Held | |
Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public) | Practice Leaflet Practice Website Hard Copy | Nil |
The services provided under contract to the NHS Those contained within the General Medical Services/Personal Medical Services | Hard Copy Website Practice Leaflet | Nil |
Charges for any of these services | No charge for NHS services | Nil |
Information leaflets · Available in the practice in waiting/public areas | Hard Copy | Nil |
Out of hours arrangements Provided by: Wiltshire Medical Services | Practice leaflet Hard Copy Practice Website | Nil |